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All our products are entirely handmade. They should not be compared to industrially made products.
NOT SUITABLE FOR EXPOSED EXTERIORS
Many of our designs are intended to be used indoors and outdoors but under such settings as loggias, verandas or covered exterior spaces. The can be configured in very resistant finishes such as black powder coat and our exclusive waxed cotton canvas but they are not intended to be left out in the rain and are not comparable to aluminum or plastic industrially made options. Ultimately it is the designers responsibility to to judge wether our items are suitable for their intended settings.
We take into account the wearing of all our designs and try to use this patina in our design process. The saddle leather in particular will darken with wear and gain a lovely luster. It should not be considered a defect.
Casamidy has generally avoided showroom representation believing that we could offer our clients better pricing if our sales were direct. We only manage one price point. We can send you complete sample packages and can sometimes direct you to commercial projects that may be located in your city where our furniture can be viewed.
SHIPPING AND DAMAGES
All our shipping is handled by MULTIENVIOS. Our studio staff makes all shipping arrangements. These are done on a per order basis. Damages though very rare do happen. It is imperative that a damage be reported to us within 48hrs so we can address the issue with our shipper while replacements are made. Packaging and boxes will need to be photographed.
You are welcomed to send COM however it can not exceed $ 950.00 USD. If you need to exceed this amount please be sure to contact firstname.lastname@example.org before your vendor ships your fabric in order to avoid frustrating custom delays.
Leather is a very difficult material to send to Mexico. We discourage selecting a leather that we do not have on offer. Many of our designs use a very specific saddle leather which can hold a weight of a mirror and not sag with use for example.
All initial orders are personally reviewed by Jorge or Anne-Marie and then forwarded to Roberto Hernandez who will provide custom pricing as well as shipping costs and will keep you updated in detail.
Our general lead time is between 8-10 weeks. Smaller single items order usually run 6-7 weeks (a mirror for example).
The items on your order are all bespoke designs. We are based in Mexico and can not accept returns or exchanges. Please be assured that we will be responsible for any fault on our part with an order should it be done not to yourinstructions or specifications but we will not refund or exchange items otherwise.
Casamidy consists of a team of over 50 individual artisans versed in many different skills. We have made many efforts so that the designs presented on our website are original and not variations of other designers’ work.
Our upholstery is available in synthetic fill only. We do not have access to flow-through foam or anti-fungal California code foam. All our covers are zippered so the fill can be sourced locally (hospitality requirements).
Our lighting is NOT UL listed. We can electrify any of our fixtures but please be aware of the previous. Lighting can be easily electrified by a certified electrician within the United States.
In an effort to keep our pricing as competitive as possible we have decided not to have any commercial representation in the USA. The studio will gladly supply you with multiple samples and can at times refer you to a public area where some furniture maybe viewed such as restaurants and hotels.